Frequently Asked Questions – Palawan Island Tours

FAQs

Welcome to the Palawan Island Tours FAQ page! We understand that planning a trip to the paradise that is Palawan can raise a lot of questions. We’re here to provide you with all the information you need to ensure your experience is smooth, exciting, and unforgettable. Below, we’ve compiled answers to the most common questions our guests ask. If you don’t find what you’re looking for, feel free to reach out—we’re always here to help!

1. What types of tours do you offer?

At Palawan Island Tours, we offer a diverse array of experiences tailored to suit every traveler’s desires. Whether you’re looking to explore the iconic lagoons of El Nido, discover the hidden beaches of Coron, or venture into the mysterious depths of the Puerto Princesa Underground River, we have something for everyone. Our tours range from island hopping and snorkeling adventures to cultural immersions and eco-friendly explorations. Each tour is designed to showcase the unparalleled beauty and unique charm of Palawan.

2. How can I book a tour?

Booking a tour with us is straightforward and hassle-free. You can easily reserve your spot by visiting our Booking Page on the website. Simply select your desired tour, choose your preferred date, and complete the secure online payment process. Once your booking is confirmed, you’ll receive a detailed itinerary and instructions via email. If you need assistance during the booking process, our friendly customer support team is just a click away!

3. What is included in the tour packages?

Our tour packages are thoughtfully curated to provide you with a comprehensive and enriching experience. Inclusions vary depending on the specific tour but generally include:

Round-trip transportation (from your hotel or designated pick-up point)
Guided tours with knowledgeable and friendly local guides
Snorkeling gear and other necessary equipment
Delicious meals and snacks, often featuring fresh, local ingredients
Entrance fees to all destinations and attractions

We strive to ensure that every detail is covered so you can focus on enjoying your adventure. Please check the specific tour details on our website for exact inclusions.

4. What should I bring on my tour?

We recommend packing light and bringing the following essentials for a comfortable and enjoyable tour:

Sunscreen: The tropical sun can be intense, so protect your skin with a high-SPF sunscreen.
Swimwear: Many of our tours involve water activities, so don’t forget your swimsuit.
Towel: A quick-dry towel is ideal for drying off after swimming or snorkeling.
Waterproof bag: Protect your belongings from water and sand.
Camera: Capture the stunning landscapes and unforgettable moments!
Comfortable footwear: Flip-flops or water shoes are great for island hopping.
Cash: While most expenses are covered, it’s handy to have some cash for souvenirs or gratuities.

5. Are the tours suitable for children and families?

Absolutely! Our tours are family-friendly and designed to be enjoyable for all ages. Whether you’re traveling with young children, teenagers, or grandparents, there’s something for everyone. We take special care to ensure that our activities are safe and accessible, and our guides are experienced in catering to families. If you have any specific needs or concerns, please let us know when booking, and we’ll do our best to accommodate you.

6. What is your cancellation policy?

Once a tour is booked with Palawan Island Tours, cancellations can only be initiated by our company. This is because our tours involve careful coordination with various stakeholders, including the Office of Tourism, local boat operators, and securing necessary slots and permits with the LGU (Local Government Unit). We ensure that everything is in place for your adventure well in advance.

In the event of bad weather, we prioritize your safety and will replace the island hopping tour with an alternative activity, such as an inland tour. This alternative is also recommended by the Office of Tourism to ensure you still experience the beauty of Palawan, even if weather conditions prevent island hopping.

7. Do you offer customized or private tours?

Yes, we do! If you’re looking for a more personalized experience, we offer customized and private tours tailored to your specific interests and schedule. Whether it’s a romantic getaway, a corporate outing, or a special family adventure, we can create a bespoke itinerary just for you. Please contact us directly to discuss your requirements, and we’ll work with you to design the perfect Palawan experience.

8. What safety measures are in place during the tours?

Your safety is our top priority. All our tours adhere to strict safety guidelines and protocols, including:

Certified guides with first-aid training
Regularly inspected boats and equipment
Adherence to local and international safety standards
Emergency procedures in place for all activities

We also recommend that guests follow the instructions of our guides at all times to ensure a safe and enjoyable experience.

9. How do I get to Palawan?

Palawan is easily accessible by air and sea. Most travelers fly into Puerto Princesa International Airport, which has regular flights from major cities in the Philippines like Manila and Cebu. From there, you can travel by land or boat to your chosen destination within Palawan. We can arrange airport transfers and provide recommendations for your onward journey. Please check our Plan Your Trip page for more detailed information

10. What’s the best time of year to visit Palawan?

Palawan is a year-round destination, but the best time to visit is during the dry season, which typically runs from November to May. During this period, you’ll enjoy sunny skies, calm seas, and optimal conditions for outdoor activities. The rainy season, from June to October, also has its charms, with fewer crowds and lush, green landscapes, but be prepared for occasional showers.

11. What measures do you take to support sustainable tourism?

We are deeply committed to preserving the natural beauty of Palawan and promoting sustainable tourism practices. Our efforts include:

Eco-friendly tours that minimize environmental impact
Support for local communities by partnering with local businesses and using locally sourced products
Education and awareness campaigns about the importance of conservation and responsible tourism

We believe in leaving a positive impact on the environment and the communities we visit, and we encourage our guests to join us in this effort.

12. Can you accommodate dietary restrictions or special requests?

Yes, we can! Whether you have specific dietary needs, such as vegetarian, vegan, gluten-free, or halal, or other special requests, we’ll do our best to accommodate them. Please inform us of any requirements when booking, so we can make the necessary arrangements.

13. What languages are the tours conducted in?

Our tours are primarily conducted in English, as it is widely spoken in the Philippines and easily understood by most of our international guests. However, we also have guides who are fluent in Tagalog (Filipino), and we can arrange for guides who speak other languages upon request, such as Arabic, Mandarin, or Spanish. If you prefer a tour in a specific language, please let us know in advance, and we’ll do our best to accommodate your needs.

14. Do I need travel insurance?

While travel insurance is not mandatory, we highly recommend it for your peace of mind. Travel insurance can cover unexpected situations such as trip cancellations, medical emergencies, or lost luggage. It’s a small investment that can save you a lot of trouble in case something doesn’t go as planned. Be sure to check with your insurance provider to understand what’s covered, especially when participating in activities like snorkeling or hiking.

15. How physically demanding are the tours?

Our tours vary in terms of physical activity levels, so there’s something for everyone. For example:

Island Hopping Tours: Generally involve light activity, such as walking on beaches and swimming.
Hiking Tours: These can be more strenuous, with some steep climbs and uneven terrain.
Snorkeling and Diving Tours: Require a moderate level of fitness, as they involve swimming and being in the water for extended periods.

If you have any concerns about the physical demands of a specific tour, please don’t hesitate to contact us. We can help you choose a tour that matches your comfort level and ensure you have a safe and enjoyable experience.

16. Can I join a tour if I’m traveling solo?

Absolutely! We warmly welcome solo travelers on our tours. It’s a fantastic way to meet like-minded adventurers and explore Palawan in the company of others. Many of our tours are group-based, allowing you to share the experience with other travelers. If you prefer a more personalized experience, we also offer private tours that can be tailored to your interests.

17. What happens in case of bad weather?

Palawan’s weather is generally pleasant, but it can be unpredictable at times. In the event of bad weather, such as heavy rain or strong winds, we prioritize your safety above all else. We may need to modify the itinerary or reschedule the tour. If a tour is canceled due to weather conditions, you will be offered a full refund or the option to reschedule. Rest assured, we’ll keep you informed every step of the way and make the best possible arrangements to ensure your safety and satisfaction.

18. Are your tours wheelchair accessible?

We strive to make our tours as accessible as possible, but due to the natural terrain and conditions in Palawan, some tours may present challenges for wheelchair users. However, we’re committed to providing an enjoyable experience for all our guests. If you or someone in your group requires special assistance or has mobility concerns, please contact us before booking. We’ll work with you to find the most suitable tour options and make the necessary accommodations.

19. How do you ensure the safety of the marine environment during tours?

Preserving Palawan’s pristine marine environment is a top priority for us. We follow strict eco-friendly practices during our tours, including:

No-touch policies for coral reefs and marine life to prevent damage.
Waste management practices to ensure no litter is left behind.
Sustainable snorkeling and diving practices that minimize our environmental footprint.
Education and awareness: Our guides educate guests about the importance of marine conservation and how they can help protect these fragile ecosystems.

We believe in responsible tourism, and we encourage our guests to join us in protecting Palawan’s natural beauty for future generations.

20. What if I have more questions or need further assistance?

We’re here to help! If you have any more questions or need additional assistance, feel free to reach out to us at any time. You can contact us via email, phone, or through our online chat. Our dedicated customer service team is ready to assist you with anything you need, from booking inquiries to special requests. We look forward to helping you plan an unforgettable adventure in Palawan!